The practice is open:
Monday to Friday from 8.30am until 6.00pm.
The practice is closed on Saturdays, Sundays and Bank/Public Holidays.
Normal surgery hours are:
Monday to Friday 9.00am to 12.00pm & 2.00pm to 5.00pm
Urgent Service only between 8.30am and 9.00am, 1.00pm to 2.00pm, & 5.00pm to 6.00pm
We offer face to face appointments & telephone consultations. Many medical problems can be managed and dealt with over the phone.
Mask Wearing
If you have an infectious illness which may be spread to others by coughing or sneezing - please wear a mask when in the health centre. This will help reduce spread and protect other vulnerable patients. If you do not have a mask, please ask the receptionist for one when you arrive.
Out Of Hours
The Out-of-Hours service operates from 6.00pm to 8.30am daily, plus all day Saturday, Sunday and Bank Holidays.
The Strategic Planning & Performance Group (SPPG) is responsible for providing out-of-hours care in our area and has commissioned Western Urgent Care to provide this service. This service is for Urgent & Emergency care only.
The service is based in the Outpatients Department at Altnagelvin Hospital and patients may be asked to go there to be seen.
It is essential that patients ring Western Urgent Care before attending at the out-of-hours base.
The number is: (028) 7186 5195
Please remember, this is an Urgent/Emergency service.
There is a limited number of doctors on-call covering the city at any one time.
It is important therefore that non-urgent calls should NOT be made to this out-of-hours service.