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Call 111 - When it is less urgent than 999


COVID-19 -During this difficult time we cannot offer ROUTINE face-to-face appointments.  However all requests for medical care will be triaged by a doctor and appropriate action will be taken - please see the Home page of the website for more information. 

We can reassure our patients that All URGENT matters will continue to be dealt with on the day. We will resume normal service (detailed below) as soon as it is safe to do so.  Thankyou to all our patients for their co-operation at this time.

At the practice we operate a computer appointment system. We aim to offer all our patients a routine appointment within 48 hours, therefore advance booking weeks ahead is not necessary. It is essential that all patients attend for their appointment not more than 10 minutes early. This will help the system run smoothly and reduce waiting times for all. If a patient wishes to cancel their appointment they should phone the enquiry line or appointment line and inform the receptionist. If a semi urgent appointment is required patients will be seen the following day - within 24 hours. These appointments may sometimes be necessary for patients suffering from chronic conditions such as COPD, Asthma, CHD or Diabetes.

If an urgent appointment is requested the receptionist may ask you about the nature of the complaint. If you feel able, please give as much information as possible as this will be passed on to the doctor.

All urgent cases will be seen on the same day.

You can make an appointment by telephoning (028) 7137 8522 or alternatively, by calling in to the practice. Routine appointments may be made over the phone any time after 10.00am. Only urgent appointments can be made between 8.30 and 10.00am.

Please give notice of a cancellation on any line (1, 2 or 3) so the appointment can be offered to someone else.   Patients who do not cancel appointments they cannot keep (ie do not attend 'DNA') will be removed from the practice list after 3 DNAs in 12 months

Book Appointments Online

You can book and cancel your appointments on line. To do this you need to register with the practice and obtain a password to enable you to access this service. Once your registration account is created you will need to come into the surgery with your passport or driving licence so that your account can be activated you will be able to use the system to book and cancel appointments as required. Please complete an application form available from reception.

If you already have your password then you can click the link below to access Patient Services.

Click here for patient services

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