Comments, Suggestions & Complaints
Comments & Suggestions
Patients are encouraged to make any comments or suggestions about the Practice. Please ask the receptionist for a form, fill it in and simply leave your suggestion in the box provided. The practice manager will send a confidential reply if this is requested.
Making a Complaint
A patient wishing to make a complaint should contact the practice manager by phone, by email, by attending in person or by sending a letter. Our aim is to provide patient satisfaction in all aspects of our work. All complaints will be acknowledged within two working days and a full response will be sent within 10 working days. A patient information leaflet is available at reception.
Posting a complaint/expressing dissatisfaction with the Practice on-line
If a patient makes negative comments about the Practice on-line and has not given us the opportunity to discuss and resolve the issue - the patient will be removed from the Practice list.