Patients have the right to expect and receive the highest quality of service that the practice can provide. Patients also have the right to be treated with courtesy and respect at all times. In the event of a patient being dissatisfied with the service we provide the practice expects the patient to act responsibly and reasonably to resolve the matter.
Patients are also expected to act responsibly by cancelling appointments that they cannot attend, by complying with medical advice given, by following prescribed treatment plans and by treating all practice staff including doctors, nurses and administrative staff with respect and courtesy.
Patients who do not cancel appointments they cannot keep (i.e. do not attend 'DNA') will be removed from the practice list after 3 DNAs in 12 months.